( 12 reviews )
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Posted: Mar 10 2009
This is a great gate, very secure - and fortunately I had my husband read all the product reviews before installing it. With a few installation alterations (per the review suggestions) we feel very safe when our 1 year old grandson bumps into it, and it looks great too!
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Posted: Jan 29 2009
Please do not bother with this gate. I had mine for my 1st child, the hinge broke, but after 3 years, and he and friends were playing with it, so I thought nothing of it. Didn't need it anymore anyway. Now I have a 15 month old. I ordered replacement hardware after discovering that there was a recall. They sent me the LATCH hardware not the hinges. Re-ordered the hinges for $12. They broke after 1 week, and the lower screw heas was snapped right off. Ok... so I thought maybe I installed too tight, but nothing really explaines why the screw broke. Called them, orederd the hardware again, the credited me my $12, gee thanks. Started to re-install, and every screw I tried BROKE. I am NOT superwoman. This was completely unacceptable. The scres are now stuck in my bannister. I cannot re-install the gate at all, nor go I WANT to! I have filed a complaint with CPSC, they are doing a home study.
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Posted: May 17 2008
I purchased this gate in 2001 to fit a large opening from our living room to our front entryway. This gate will be opened and closed multiple times in the course of a day due to the fact it's located in a main traffic flow area of the house. The look of the gate is very nice, and in 6 years we have not had any issues with chipping or scratching and trust me with two kids in the house just about everything has been latterly thrown at it! Installation can be a challenge if you don't have the correct tools. A laser level works great or a door framing laser to pinpoint your locations for the hinges. I truly suspect the reason why some folks are having hinge breakage problems is due to incorrect installation or incorrect handling. If you do not line the hinges up properly and over tighten the eyelets onto the hinges, you will induce added stress on the lower hinge and break it. Secondarily you must insure the gate is anchored adequately into your wall. Just mounting this gate to drywall and not into a wall stud will cause a failure. If the gate pulls out from the wall that is an installation problem not a gate issue. When you finish installing the gate it should swing with very little or no resistance and the hinges should flex very little but not lift off the wall. If the gate is not swinging or the hinges are lifting your installation is not correct and you need to fix it. We have had this gate operating now for 6 years and just broke the lower hinge, but my 6 yo and two of her friends tried to climb over it for fun. The lower hinge broke but the top one and the place holders on the opposite side held fast so thankfully no one was hurt. I was amazed the gate stayed in place with all that weight on it. We never had any issues prior to this and I have replacement parts on the way. If installed correctly the gate works very well.
